All products come with the manufacturer’s warranty against material and manufacturing defects. This warranty specifically excludes misuse, abuse, and normal expected wear and tear. Wheels are not covered by this warranty.
我们决定,由源情况下,公司保留tbet188手机版he right to repair, replace, or issue credit for products covered by this warranty. Custom product warranties are considered on a case-by-case basis, but must be agreed upon in writing in advance. Products found to be defective more than 30 days after shipment from Cases By Source, Inc. should be returned to us at the customer’s expense. Products found to be defective upon receipt (within 30 days of the invoice date) are to be returned by the most cost-effective method at Cases By Source, Inc.’s expense. Before products are returned, a Return Merchandise Authorization (RMA) must be obtained. See“Returns and Exchanges”section for information about obtaining a RMA.
All returns and exchanges are to be made within 10 days of receiving order.
Merchandise returns must be shipped, pre-paid, at the customer’s expense. All returned items must be in "as-new" condition, in their original packaging, with all accessories enclosed. The original packing slip must be included and the Return Merchandise Authorization (RMA) number must be visible on the outside of the shipping package. To obtain a RMA number, call our customer service department at 888.515.5255. You must be able to provide the following information: the quantity and item number of the product to be returned, the date of purchase, the invoice number, and the cost of the item. Discrepancies or missing information may result in delays or refusal of your refund. Merchandise returned to Cases By Source, Inc. without a RMA number will not be accepted. The issuance of a RMA number does not guarantee that a credit will be issued.
如果产品的一部分变得有缺陷，则必须在发票日期的10天内退还整个项目以进行信用或更换。包装纸条 - 与项目编号和缺陷的描述 - 必须包含在包装中。由Source，Inc。酌情决定修理或bet188手机版更换有缺陷的商品。请注意：经过维修或更换后，Source，Inc。Cases收到的同一盒子中将退还给客户。bet188手机版
All merchandise returns—defective or otherwise—are subject to thorough inspection by a Cases By Source, Inc. representative. Merchandise credits are issued at the company’s discretion, based on the aforementioned requirements and instructions. A $25.00 re-boxing fee will be charged for credited products not returned in the original manufacturer's packaging.
All returned items are subject to a 15% restocking fee.* Some exceptions applied
Refunds will not be issued for custom case orders.
Refunds exclude shipping charges for returned items that are not defective.
Please allow 2-4 weeks for refunds to be processed and credited to your account. If your order was charged to a credit card, we will need your card number to process the refund (Orders placed online do not provide full disclosure of the card information.)
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